Privacy policy

Privacy Policy

This Privacy Policy outlines how L'DORA BEAUTY (referred to as “we,” “us,” or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from our website, ldorabeauty.co.uk

1. Collection of Personal Information

We collect specific information about your device, interactions with the Site, and any details necessary to process your purchases. Additionally, we may collect further information when you contact us for customer support. For the purposes of this Privacy Policy, “Personal Information” refers to any information that can be used to identify an individual. Below is a breakdown of the types of Personal Information we collect and the reasons for doing so:

1.1 Device Information

  • Examples of Personal Information Collected: This includes your browser version, IP address, time zone, cookie information, products or pages you view, search terms, and how you interact with the Site.

  • Purpose of Collection: This data is used to load the Site accurately for you and to perform analytics on Site usage to optimize our services.

  • Source of Collection: Collected automatically through the use of cookies, log files, web beacons, tags, or pixels when you access the Site.

  • Disclosure for a Business Purpose: Shared with our service provider Shopify and third-party platforms like Facebook and Instagram.

1.2 Order Information

  • Examples of Personal Information Collected: Name, billing address, shipping address, payment details (including credit card numbers), email address, and phone number.

  • Purpose of Collection: To fulfill product orders, process payment information, arrange shipping, issue invoices and order confirmations, communicate with you, and provide you with relevant product or service information or advertising based on your preferences.

  • Source of Collection: Collected directly from you when you place an order.

  • Disclosure for a Business Purpose: Shared with our processor Shopify.

1.3 Customer Support Information

  • Examples of Personal Information Collected: Similar information to that collected above when contacting customer support.

  • Purpose of Collection: To provide support in response to inquiries and service requests.

  • Source of Collection: Collected directly from you when you contact us for customer support.

2. Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request the deletion of such data.

For further information, you may refer to our Privacy Policy provided by Shopify: https://www.shopify.com/legal/privacy.

3. Sharing of Personal Information

We share your Personal Information with service providers that help us operate the Site and fulfill our obligations to you. Examples include:

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify processes your Personal Information here.

  • Legal Compliance: We may also disclose your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful requests for information, or to protect our rights.

4. Use of Personal Information

We utilize your Personal Information to provide the following services:

  • Offer products for sale

  • Process payments and shipping

  • Keep you updated on new products, services, and offers

5. Legal Basis for Processing Personal Information (EEA Residents)

Under the General Data Protection Regulation (GDPR), if you are a resident of the European Economic Area (EEA), we process your Personal Information under the following lawful bases:

  • Your consent

  • The performance of a contract between you and us

  • Compliance with legal obligations

  • Protection of your vital interests

  • Performance of a task carried out in the public interest

  • Our legitimate interests, provided they do not override your fundamental rights and freedoms

6. Cookies

Cookies are small files placed on your device when you visit the Site. We use various types of cookies, including:

  • Functional Cookies: To remember your preferences and improve your browsing experience.

  • Performance Cookies: To collect analytics data and optimize Site usage.

  • Advertising Cookies: To display targeted ads.

  • Social Media Cookies: To integrate with social media platforms.

You can manage cookies through your browser settings. Please note that disabling cookies may affect your ability to use certain features of the Site.

7. Reporting and Analytics

We use cookies to gather data on Site usage, including whether it is your first visit or if you are a returning user. Session cookies are temporary and last until you end your browsing session. Persistent cookies remain until they expire or are deleted.

8. Do Not Track

Please be advised that due to the lack of a universal industry standard for responding to "Do Not Track" signals, we do not alter our data collection practices in response to these signals.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, or for legal, regulatory, or operational reasons. We encourage you to review this policy periodically.

10. Contact Us

For more information about our privacy practices, questions, or complaints, please contact us at:

Email: info@ldorabeauty.co.uk