Refund policy

Return and Refund Policy

At L'DORA BEAUTY, we strive to ensure customer satisfaction with every purchase. This Return and Refund Policy outlines the terms and conditions under which returns and refunds are processed.

1. Return Policy

We offer a 14-day return policy, meaning you have 14 days from the date of receipt of your order to request a return.

Please be advised that, due to health and hygiene regulations, we do not accept returns for change of mind or other non-faulty reasons, in accordance with government COVID-19 guidance. Returns are only accepted for products that are faulty, damaged, or incorrect.

2. Initiating a Return

To initiate a return, please contact us at info@ldorabeauty.co.uk. If your return request is accepted, we will provide you with a return shipping label and instructions for returning the product. Please note that items sent back to us without prior approval will not be accepted.

3. Damages and Issues

We advise customers to inspect their orders immediately upon receipt. If you receive a damaged, defective, or incorrect item, please contact us promptly at info@ldorabeauty.co.uk, providing photographic evidence of the issue. This will allow us to evaluate the problem and take appropriate action to resolve it.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the outcome of your return request. If your return is approved, a refund will be issued to the original payment method. Please note that it may take additional time for your bank or credit card company to process and reflect the refund in your account.

5. Contact Us

For any questions related to returns or refunds, please do not hesitate to contact us at info@ldorabeauty.co.uk.