Shipping policy

Shipping Policy

At L'DORA BEAUTY, we are committed to delivering your products in a timely and secure manner. This Shipping Policy outlines our procedures, including shipping methods, delivery times, and responsibilities regarding shipping costs and customs duties.

1. Shipping Methods and Delivery Times

We offer various shipping options to ensure that our customers receive their orders efficiently. Delivery times may vary depending on the shipping destination and the shipping method selected. The estimated delivery time for your order will be displayed at checkout.

  • Domestic Orders:

    • Standard Delivery: 3-5 business days

    • Express Delivery: 1-2 business days

  • International Orders: 

    • Standard Delivery: 5-11 business days (may vary by destination)

    • Express Delivery: 2-7business days (may vary by destination)

2. Shipping Costs

Shipping costs are calculated based on the delivery method chosen, the weight of your order, and the shipping destination. The applicable shipping fee will be displayed during the checkout process, prior to finalising your order.

3. Order Processing

Orders are processed within 1-2 business days of receipt, excluding weekends and holidays. You will receive an email notification with tracking information once your order has been dispatched. Please ensure that the shipping address you provide is accurate to avoid delays.

4. International Shipping

We offer international shipping to select countries. Please be advised that shipping times for international orders may vary due to customs procedures, import restrictions, or other factors specific to the destination country.

  • Customs Duties and Taxes:

    • International orders may be subject to customs duties, taxes, and other charges imposed by the destination country. These charges are the responsibility of the customer and are not included in the shipping fee.

    • You will be required to pay any applicable customs fees upon receipt of your order. If you are unsure about the customs regulations in your country, we recommend checking with your local customs office prior to purchasing.

    • L'DORA BEAUTY is not responsible for any delays, additional charges, or complications caused by customs clearance.

5. Shipping Restrictions

  • We currently do not ship to P.O. Boxes or APO/FPO addresses.

  • Certain countries may have shipping restrictions based on local laws or regulations. We reserve the right to cancel any orders that cannot be fulfilled due to shipping restrictions in a specific country.

6. Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. You can use this number to track the status of your order on the carrier's website. Please note that tracking information may take 24-48 hours to become available.

7. Delivery Issues

If you encounter any issues with the delivery of your order, such as lost or delayed shipments, please contact our customer support team as soon as possible at info@ldorabeauty.co.uk. We will assist you in resolving any delivery-related issues with the carrier.

8. Shipping Policy Updates

We reserve the right to update or modify this Shipping Policy at any time. Any changes to this policy will be posted on our website, and the updated version will apply to all future orders. It is your responsibility to review this policy regularly to stay informed about our shipping practices.